FAQs

Where are you located?

We are located north of Adelaide, at 16 Clancy Road, Gawler Belt.

 

 

What types of pets do you board?

Both dogs and cats!

 

 

Can I inspect the property prior to making a booking?

Absolutely! We warmly welcome you to make an appointment to visit us and familiarise yourself with our facility and to meet our owners, Lars and Davina, who will be personally caring for your dog or cat.

 

 

What are your rates?

We have a flat rate for all dogs of $35.00 per day and $18.00 per day for all cats, with no hidden extras.

We also offer a wash and blowdry service at $30.00 per dog.

 

 

Do you offer discount for multiple dogs or cats?

Yes we do, please contact us to discuss.

 

 

What do your rates include?

Our rates include;

  • supply of food
  • constant access to fresh water
  • clean bedding
  • administration of any medications
  • 2 play sessions
    • DOGS – walks around our extensive property or playtime in our CDBK Beach or grassed area
    • CATS – we have both inside and outside secure play areas

And of course, lots of cuddles!

 

 

Do you accept all dogs?

We are unable to accept dogs younger than 4 months old or aggressive dogs with bad temperament.

 

 

What times can I drop off and pick up? What if I cannot make those times?

Our drop off and pick up times are as follows;

7-9am Monday to Friday

4-6pm Monday to Friday

7-9am Saturday

4-6pm Saturday

4-5pm Sunday

Drop offs and pick ups are STRICTLY within the hours listed.

We are closed for inspections, drop offs and picks ups on Christmas Day, New Year’s Day and Easter Sunday. If you are unable to make these above times, please contact us to discuss other options.

 

 

What if I am unable to pick up my dog or cat?

You are able to nominate two authorised contacts to pick up your pet if you are unable to. Please note that for the safety of your pet, we will require a photo ID to be presented. We also offer a pick up and drop off service, please contact us to discuss.

 

 

What if my dog or cat needs medication?

We will happily administer any medication your dog or cat needs during its stay.

 

 

What food do you supply? Can I bring my own food?

DOGS – We offer a variety of different foods, you can discuss your dog’s choices upon drop off.

CATS – We offer the Royal Canin range of cat food

Yes, you can absolutely bring your own food for your dog or cat. Please note if this food runs out prior to the pick up date, you will be contacted and given the choice of us purchasing the same food at your expense or feeding your pet our food.

 

 

What do I need to bring with my dog or cat?

DOG – You will need to bring your dog on a secure collar and lead.

CAT – You will need to bring your cat in a secure carrier

Whilst not necessary, we strongly encourage you to bring any of your pet’s personal items that may make them feel more at home eg blanket, toy.

 

 

Does my dog or cat need any vaccinations?

For the health and safety of your pet and others, your dog needs an up to date C5 vaccination and your cat needs an up to date F3 vaccination, and both need to be up to date with flea and worming treatments.

Please note; if your pet is found to have fleas during its stay with us, flea treatments will be administered at your expense.

 

 

What happens if my dog or cat gets sick when I am away?

If your pet shows any signs of illness whilst in our care, we have a written agreement with the Veterinary Health Centre in Roseworthy to provide medical treatment 24/7. They are located less than 5 minutes away from our facility. Please note; any treatment or medications prescribed are at your expense as per our boarding agreement.

 

 

Do you offer dog grooming?

We offer a wash and blowdry service for $30.00 per dog. However if you would like your dog to have a full groom whilst you are away, we are happy to have a groomer of your choice attend the property.

 

Will you check on my dog or cat overnight?

Your dog or cat will be checked on after dark and again shortly after sunrise. We have newly installed CCTV that can be checked by our staff 24/7.

 

 

What if my dog barks constantly?

We understand that whilst it may not be normal for your dog to bark constantly, a boarding situation may cause different or unusual behaviours. In these cases, extra attention will be paid in the way of different toys and comfort items, more vigorous exercise and more affection. In extreme cases, you may be contacted to provide advice on ways you may settle your dog’s nerves at home.

 

 

What if my dog or cat refuses to eat?

It is not uncommon for a pet in a boarding facility to lose its appetite given the different environment away from its human. However, rest assured that we will try our best to get your pet eating, even if it means sitting on the floor offering gentle words of encouragement!

 

 

In case of emergency, what is your procedure?

Clancy Dog Boarding Kennels has been double insulated for comfort, but also for protection from fire. There is a 20 metre fire break surrounding the entire facility. In case of a power outage, we have a generator to restore power to ensure we can keep the space climate controlled and the cold food fresh. We are not located in a flood zone.

 

 

Will  you keep in contact with me about how my dog or cat is doing?

Absolutely! We love sending messages and a photo giving you a quick update on how your pet is doing and showing you all the fun they are having.

 

 

Other questions?

Please contact us and we will help you!